page banner

Service process and after-sales service of greenhouse

For foreign customers, as a greenhouse manufacturer, the service process will pay more attention to cross-cultural communication, international logistics, and meeting the technical standards and regulatory requirements of specific countries and regions

service-packages(1)

1. Preliminary communication and requirement confirmation

Establish contact: Establish preliminary contact with foreign clients through email, video conferencing, or international conference calls.

Requirement research: Gain a deep understanding of the specific needs of customers, including greenhouse use, scale, geographical location, climate conditions, budget range, as well as local technical standards and regulatory requirements.

Language translation: Ensure smooth communication and provide multilingual support, including English and other languages required by clients.

2. Design and Planning

Customized design: Based on customer needs and local environmental conditions, design greenhouse solutions that meet international standards, including structure, materials, environmental control systems, etc.

Plan optimization: Communicate multiple times with the client to adjust and optimize the design plan to ensure that it meets both functional requirements and local technical and regulatory requirements.

Technical evaluation: Conduct a technical evaluation of the design scheme to ensure its feasibility, economy, and environmental friendliness.

3. Contract signing and payment terms

Contract preparation: Prepare detailed contract documents, including service scope, price, delivery time, payment terms, quality assurance, etc.

Business negotiation: Conduct business negotiations with clients to reach agreement on contract details.

Contract signing: Both parties sign a formal contract to clarify their respective rights and obligations.

4. Production and Manufacturing

Raw material procurement: Purchase raw materials and greenhouse specific equipment that meet international standards.

Production and processing: Precision machining and assembly are carried out in the factory according to the design drawings to ensure product quality meets international standards.

Quality control: Implement strict quality control processes to inspect and test every aspect of the production process.

5. International logistics and transportation

Logistics arrangement: Choose a suitable international logistics company and arrange the transportation of greenhouse facilities.

Customs clearance: Assist customers in handling customs clearance procedures to ensure smooth entry of goods into the destination country.

Transportation tracking: Provide transportation tracking services to ensure that customers are aware of the transportation status of goods at all times.

6. Installation and Debugging

On site preparation: Assist clients in site preparation work, including site leveling, infrastructure construction, etc.

Installation and construction: Dispatch a professional installation team to the customer's site to construct the greenhouse structure and install the equipment.

System debugging: After installation, debug the environmental control system of the greenhouse to ensure that all functions operate normally.

7. Training and Delivery

Operation training: Provide customers with training on greenhouse operation and maintenance, ensuring that they are proficient in using greenhouse equipment and understand basic maintenance knowledge.

Project acceptance: Conduct project acceptance together with the client to ensure that the greenhouse facilities meet the design requirements and meet the client's satisfaction.

Delivery for use: Complete project delivery, officially put into use, and provide necessary technical support and follow-up services.

8. Post maintenance and technical support

Regular Follow up: After project delivery, regularly follow up with customers to understand the usage of the greenhouse and provide necessary maintenance recommendations.

Fault handling: Provide timely technical support and solutions for problems or malfunctions encountered by customers during use.

Upgrade service: according to customer needs and market changes, provide upgrading and transformation services of greenhouse facilities to maintain its progressiveness and competitiveness.

service

Throughout the entire service process, we will also pay special attention to cross-cultural communication issues, respect and understand the cultural backgrounds and habits of foreign clients, to ensure the smooth progress of services and customer satisfaction.

If you have more questions about greenhouses, please feel free to have more detailed discussions with us. We are honored to be able to address your concerns and issues.

If you want to learn more about our tent solutions, you can check out the structural design of the greenhouse, the production and quality of the greenhouse, and the upgrade of greenhouse accessories.

To create a green and intelligent greenhouse, we are more concerned about the harmonious coexistence between agriculture and nature, making our customers make the world greener and creating the best solution for efficient production and sustainable development.


Post time: Oct-28-2024